C.4.4 Performance Standards Report

This report is produced in accordance with Section C.4.4 of Contract Number SA130112CN0035 for ICANN’s performance of the Internet Assigned Numbers Authority functions. This report is for the reporting period of December 1, 2013 - December 31, 2013.

Reporting Period

From: 1 December 2013
To: 31 December 2013

Summary

C.2.9.1 — Assignment of Technical Protocol Parameters

Performance reporting for the assignment of technical protocol parameters is provided in the monthly IETF Performance Reports.

C.2.9.2 — Root Zone File Request Management

C.2.9.2.a,b — Root Zone File and WHOIS Database Change Requests

Key Performance Indicators

Metric Target Actual Target Met
Timeliness — End-to-end processing for changes pertaining to routine maintainence of delegated TLDs (such as NS changes, DS changes, point-of-contact changes, and other administrative updates) are performed within 21 days. 80% 91.7%
Accuracy — The requests that have passed validation are implemented correctly at the conclusion of a change request. 100% 100%

Requests Performed

The following requests were completed under Section C.2.9.2.a and C.2.9.2.b during the reporting period:

Dates Targets met
TLD Request received Request validated Request dispatched Request completed Timeliness Accuracy
cd 2013-11-01 2013-12-06 2013-12-09 2013-12-10 ✘
pe 2013-11-12 2013-11-26 2013-12-03 2013-12-04 ✘
pr 2013-11-20 2013-11-21 2013-11-26 2013-12-02
vu 2013-11-26 2013-12-02 2013-12-03 2013-12-03
ph 2013-11-27 2013-12-10 2013-12-11 2013-12-11
新加坡,ph,சிங்கப்பூர்,sg,mo,مليسيا,my 2013-12-02 2013-12-04 2013-12-06 2013-12-09
menu 2013-12-03 2013-12-05 2013-12-06 2013-12-06
uno 2013-12-04 2013-12-06 2013-12-09 2013-12-12
at 2013-12-05 2013-12-05 2013-12-06 2013-12-08
ee 2013-12-06 2013-12-06 2013-12-09 2013-12-10
ca 2013-12-09 2013-12-10 2013-12-11 2013-12-13
fr 2013-12-11 2013-12-16 2013-12-17 2013-12-18
pm 2013-12-11 2013-12-16 2013-12-17 2013-12-18
re 2013-12-11 2013-12-16 2013-12-17 2013-12-18
ruhr 2013-12-11 2013-12-11 2013-12-12 2013-12-12
tf 2013-12-11 2013-12-16 2013-12-17 2013-12-18
wf 2013-12-11 2013-12-16 2013-12-17 2013-12-18
yt 2013-12-11 2013-12-16 2013-12-17 2013-12-18
عمان,om 2013-12-15 2013-12-22 2013-12-24 2013-12-24
at 2013-12-17 2013-12-17 2013-12-19 2013-12-21
es 2013-12-17 2013-12-19 2013-12-20 2013-12-23
si 2013-12-18 2013-12-23 2013-12-24 2013-12-24
ee 2013-12-23 2013-12-23 2013-12-24 2013-12-24
om 2013-12-25 2013-12-25 2013-12-27 2013-12-27

C.2.9.2.c — Delegation and Redelegations for Country-Code TLDs

Key Performance Indicators

Metric Target Actual Target Met
Timeliness — End-to-end processing times for changes pertaining to delegation or redelegation of country-code top-level domains are within 120 days. 50% 100%
Accuracy — The requests that have been approved by the applicant are implemented correctly at the conclusion of a change request. 100% 100%

Requests Performed

No requests were completed during the reporting period.

C.2.9.2.d — Delegation and Redelegations for Generic TLDs

Key Performance Indicators

Metric Target Actual Target Met
Timeliness — End-to-end processing times for changes pertaining to delegation or redelegation of generic top-level domains are within 30 days. 80% 100%
Timeliness — Requests to delegate new gTLDs are dispatched to the Root Zone Administrator within 14 days of validation (passing technical checks and other confirmations). 100% 100%
Accuracy — The requests that have been approved by the applicant are implemented correctly at the conclusion of a change request. 100% 100%

Requests Performed

The following requests were completed under Section C.2.9.2.d during the reporting period:

Dates Targets met
TLD Request received Request validated Request dispatched Request completed Timeliness
(end-to-end)		 Timeliness
(IANA processing)		 Accuracy
uno 2013-11-15 2013-11-25 2013-11-27 2013-12-02
menu 2013-11-25 2013-11-26 2013-11-27 2013-12-02
ruhr 2013-11-27 2013-12-05 2013-12-09 2013-12-10
academy 2013-12-12 2013-12-13 2013-12-16 2013-12-17
cab 2013-12-12 2013-12-13 2013-12-16 2013-12-17
camp 2013-12-12 2013-12-13 2013-12-16 2013-12-17
careers 2013-12-12 2013-12-13 2013-12-16 2013-12-17
center 2013-12-12 2013-12-13 2013-12-16 2013-12-17
company 2013-12-12 2013-12-13 2013-12-16 2013-12-17
computer 2013-12-12 2013-12-13 2013-12-16 2013-12-17
domains 2013-12-12 2013-12-13 2013-12-16 2013-12-17
limo 2013-12-12 2013-12-13 2013-12-16 2013-12-17
management 2013-12-12 2013-12-13 2013-12-16 2013-12-17
photos 2013-12-12 2013-12-13 2013-12-16 2013-12-17
recipes 2013-12-12 2013-12-13 2013-12-16 2013-12-17
shoes 2013-12-12 2013-12-13 2013-12-16 2013-12-17
support 2013-12-12 2013-12-13 2013-12-17 2013-12-18
systems 2013-12-12 2013-12-13 2013-12-16 2013-12-17
viajes 2013-12-12 2013-12-13 2013-12-16 2013-12-17
公益 2013-12-12 2013-12-16 2013-12-16 2013-12-17
政务 2013-12-12 2013-12-13 2013-12-16 2013-12-17
buzz 2013-12-13 2013-12-16 2013-12-17 2013-12-18
onl 2013-12-18 2013-12-20 2013-12-26 2013-12-28
builders 2013-12-19 2013-12-20 2013-12-26 2013-12-28
codes 2013-12-19 2013-12-20 2013-12-26 2013-12-28
coffee 2013-12-19 2013-12-20 2013-12-26 2013-12-28
education 2013-12-19 2013-12-20 2013-12-26 2013-12-29
farm 2013-12-19 2013-12-20 2013-12-26 2013-12-28
florist 2013-12-19 2013-12-20 2013-12-26 2013-12-28
glass 2013-12-19 2013-12-20 2013-12-26 2013-12-28
holiday 2013-12-19 2013-12-20 2013-12-26 2013-12-29
house 2013-12-19 2013-12-20 2013-12-26 2013-12-28
institute 2013-12-19 2013-12-20 2013-12-26 2013-12-29
international 2013-12-19 2013-12-20 2013-12-26 2013-12-29
kaufen 2013-12-19 2013-12-24 2013-12-26 2013-12-28
ninja 2013-12-19 2013-12-24 2013-12-26 2013-12-28
repair 2013-12-19 2013-12-20 2013-12-26 2013-12-28
solar 2013-12-19 2013-12-20 2013-12-26 2013-12-28
solutions 2013-12-19 2013-12-20 2013-12-26 2013-12-28
training 2013-12-19 2013-12-20 2013-12-26 2013-12-28
ceo 2013-12-20 2013-12-21 2013-12-26 2013-12-28

C.2.9.3 — Allocation of Internet Numbering Resources

Key Performance Indicators

Metric Target Actual Target Met
Accuracy (1) — Policy is correctly implemented. 100% 100%
Accuracy (2) — Registry is updated before notifying requestor of allocation. 100% 100%
Timeliness and Process Quality (1) — For a specific request, ICANN does not need to seek more than two iterations of clarification from the requesting Regional Internet Registry in order to correctly apply the registration policy. 100% 100%
Timeliness and Process Quality (2) — Requests are to be completed within 7 days. 100% 100%
Transparency (1) — Public announcement of an allocation is made on the same day as the allocation being recorded in the IANA registry. 100% 100%
Transparency (2) — An implementation schedule for a new global policies under C.2.9.3 will be posted following ratifications within 14 days for simple policies, and 30 days for complex policies. 100% 100%

Requests Performed

No requests were completed during the reporting period.

Global Policy Implementation

No global policy changes were completed during the reporting period.