C.4.4 Performance Standards Report

This report is produced in accordance with Section C.4.4 of Contract Number SA130112CN0035 for ICANN’s performance of the Internet Assigned Numbers Authority functions. This report is for the reporting period of January 1, 2014 - January 31, 2014.

Reporting Period

From:	1 January 2014
To:	31 January 2014

Summary

C.2.9.1 — Assignment of Technical Protocol Parameters
C.2.9.2.a,b — Root Zone and WHOIS Change Requests
- Timeliness Target met
- Accuracy Target met
C.2.9.2.c — ccTLD Delegation and Redelegation
- Timeliness Target met
- Accuracy Target met
C.2.9.2.d — gTLD Delegation and Redelegation
- Timeliness (end-to-end) Target met
- Timeliness (new gTLD processing) Target met
- Accuracy Target met
C.2.9.3 — Allocation of Internet Numbering Resources
- Accuracy (1) Target met
- Accuracy (2) Target met
- Timeliness and Process Quality (1) Target met
- Timeliness and Process Quality (2) Target met
- Transparency (1) Target met
- Transparency (2) Target met

C.2.9.1 — Assignment of Technical Protocol Parameters

Performance reporting for the assignment of technical protocol parameters is provided in the monthly IETF Performance Reports.

C.2.9.2 — Root Zone File Request Management

C.2.9.2.a,b — Root Zone File and WHOIS Database Change Requests

Key Performance Indicators

Metric	Target	Actual	Target Met
Timeliness — End-to-end processing for changes pertaining to routine maintainence of delegated TLDs (such as NS changes, DS changes, point-of-contact changes, and other administrative updates) are performed within 21 days.	80%	84.2%
Accuracy — The requests that have passed validation are implemented correctly at the conclusion of a change request.	100%	100%

Requests Performed

The following requests were completed under Section C.2.9.2.a and C.2.9.2.b during the reporting period:

	Dates				Targets met
TLD	Request received	Request validated	Request dispatched	Request completed	Timeliness	Accuracy
pf	2013-12-06	2013-12-30	2014-01-02	2014-01-02	✘
gw	2013-12-09	2014-01-08	2014-01-09	2014-01-11	✘
cw	2013-12-19	2013-12-19	2014-01-22	2014-01-22	✘
fr	2013-12-19	2014-01-08	2014-01-09	2014-01-11	✘
pm	2013-12-19	2014-01-08	2014-01-09	2014-01-11	✘
re	2013-12-19	2014-01-08	2014-01-09	2014-01-11	✘
tf	2013-12-19	2014-01-08	2014-01-09	2014-01-11	✘
wf	2013-12-19	2014-01-08	2014-01-09	2014-01-11	✘
yt	2013-12-19	2014-01-08	2014-01-09	2014-01-11	✘
bh	2013-12-26	2014-01-10	2014-01-13	2014-01-13
한국	2013-12-26	2013-12-27	2013-12-31	2014-01-03
kaufen	2013-12-29	2013-12-29	2014-01-02	2014-01-02
codes	2014-01-02	2014-01-03	2014-01-06	2014-01-08
education	2014-01-02	2014-01-03	2014-01-06	2014-01-08
glass	2014-01-02	2014-01-03	2014-01-06	2014-01-08
institute	2014-01-02	2014-01-03	2014-01-06	2014-01-08
international	2014-01-02	2014-01-03	2014-01-06	2014-01-08
kr	2014-01-02	2014-01-04	2014-01-07	2014-01-09
kr	2014-01-02	2014-01-10	2014-01-13	2014-01-13
repair	2014-01-02	2014-01-03	2014-01-06	2014-01-08
sd	2014-01-05	2014-01-07	2014-01-09	2014-01-11
한국	2014-01-05	2014-01-10	2014-01-13	2014-01-13
si	2014-01-06	2014-01-06	2014-01-07	2014-01-09
我爱你	2014-01-06	2014-01-07	2014-01-08	2014-01-09
at	2014-01-07	2014-01-07	2014-01-08	2014-01-10
be	2014-01-08	2014-01-13	2014-01-15	2014-01-16
by	2014-01-08	2014-01-09	2014-01-10	2014-01-11
sv	2014-01-08	2014-01-08	2014-01-09	2014-01-10
uz	2014-01-08	2014-01-14	2014-01-15	2014-01-20
中文网	2014-01-08	2014-01-09	2014-01-09	2014-01-10
immobilien	2014-01-09	2014-01-09	2014-01-10	2014-01-10
kaufen	2014-01-09	2014-01-09	2014-01-10	2014-01-10
ninja	2014-01-09	2014-01-09	2014-01-10	2014-01-10
sv	2014-01-11	2014-01-14	2014-01-15	2014-01-15
ar	2014-01-13	2014-01-15	2014-01-16	2014-01-17
co	2014-01-13	2014-01-14	2014-01-15	2014-01-15
dance	2014-01-14	2014-01-14	2014-01-15	2014-01-16
democrat	2014-01-14	2014-01-14	2014-01-15	2014-01-16
moda	2014-01-14	2014-01-14	2014-01-15	2014-01-16
pe	2014-01-14	2014-01-14	2014-01-15	2014-01-20
social	2014-01-14	2014-01-14	2014-01-15	2014-01-16
wien	2014-01-14	2014-01-15	2014-01-16	2014-01-17
ca	2014-01-15	2014-01-16	2014-01-17	2014-01-18
vu	2014-01-19	2014-01-20	2014-01-21	2014-01-22
ar	2014-01-20	2014-01-21	2014-01-21	2014-01-22
ar	2014-01-20	2014-01-20	2014-01-21	2014-01-21
berlin	2014-01-20	2014-01-20	2014-01-21	2014-01-22
berlin	2014-01-20	2014-01-20	2014-01-21	2014-01-21
uz	2014-01-20	2014-01-21	2014-01-21	2014-01-21
wien	2014-01-20	2014-01-20	2014-01-21	2014-01-22
ca	2014-01-21	2014-01-21	2014-01-21	2014-01-22
name	2014-01-21	2014-01-22	2014-01-23	2014-01-24
中信	2014-01-21	2014-01-22	2014-01-22	2014-01-22
vu	2014-01-22	2014-01-22	2014-01-23	2014-01-23
agency	2014-01-23	2014-01-23	2014-01-24	2014-01-24
ar	2014-01-23	2014-01-27	2014-01-29	2014-01-29
pl	2014-01-23	2014-01-23	2014-01-24	2014-01-24

C.2.9.2.c — Delegation and Redelegations for Country-Code TLDs

Key Performance Indicators

Metric	Target	Actual	Target Met
Timeliness — End-to-end processing times for changes pertaining to delegation or redelegation of country-code top-level domains are within 120 days.	50%	100%
Accuracy — The requests that have been approved by the applicant are implemented correctly at the conclusion of a change request.	100%	100%

Requests Performed

No requests were completed during the reporting period.

C.2.9.2.d — Delegation and Redelegations for Generic TLDs

Key Performance Indicators

Metric	Target	Actual
Timeliness — End-to-end processing times for changes pertaining to delegation or redelegation of generic top-level domains are within 30 days.	80%	100%
Timeliness — Requests to delegate new gTLDs are dispatched to the Root Zone Administrator within 14 days of validation (passing technical checks and other confirmations).	100%	100%
Accuracy — The requests that have been approved by the applicant are implemented correctly at the conclusion of a change request.	100%	100%

Requests Performed

The following requests were completed under Section C.2.9.2.d during the reporting period:

	Dates				Targets met
TLD	Request received	Request validated	Request dispatched	Request completed	Timeliness (end-to-end)	Timeliness (IANA processing)	Accuracy
wang	2013-12-16	2013-12-31	2014-01-02	2014-01-03
集团	2013-12-16	2013-12-31	2014-01-02	2014-01-03
我爱你	2013-12-16	2013-12-31	2014-01-02	2014-01-03
berlin	2013-12-19	2014-01-03	2014-01-06	2014-01-08
email	2013-12-19	2013-12-20	2013-12-30	2014-01-02
immobilien	2013-12-19	2013-12-24	2013-12-30	2014-01-02
kiwi	2013-12-19	2013-12-30	2014-01-02	2014-01-03
wien	2013-12-20	2013-12-27	2013-12-31	2014-01-02
中文网	2013-12-23	2013-12-26	2014-01-02	2014-01-03
在线	2013-12-24	2013-12-26	2013-12-30	2014-01-02
pink	2014-01-06	2014-01-14	2014-01-17	2014-01-18
kim	2014-01-08	2014-01-20	2014-01-22	2014-01-23
agency	2014-01-09	2014-01-12	2014-01-13	2014-01-14
build	2014-01-09	2014-01-14	2014-01-17	2014-01-20
cheap	2014-01-09	2014-01-12	2014-01-13	2014-01-14
dance	2014-01-09	2014-01-09	2014-01-13	2014-01-14
democrat	2014-01-09	2014-01-09	2014-01-13	2014-01-14
luxury	2014-01-09	2014-01-16	2014-01-17	2014-01-18
marketing	2014-01-09	2014-01-12	2014-01-13	2014-01-14
moda	2014-01-09	2014-01-09	2014-01-13	2014-01-14
social	2014-01-09	2014-01-09	2014-01-13	2014-01-14
zone	2014-01-09	2014-01-12	2014-01-13	2014-01-14
club	2014-01-10	2014-01-14	2014-01-17	2014-01-18
gift	2014-01-10	2014-01-11	2014-01-17	2014-01-18
guitars	2014-01-10	2014-01-11	2014-01-17	2014-01-18
link	2014-01-10	2014-01-11	2014-01-17	2014-01-18
pics	2014-01-10	2014-01-11	2014-01-17	2014-01-18
公司	2014-01-10	2014-01-10	2014-01-17	2014-01-20
网络	2014-01-10	2014-01-10	2014-01-17	2014-01-20
wed	2014-01-12	2014-01-15	2014-01-22	2014-01-23
中信	2014-01-12	2014-01-13	2014-01-17	2014-01-20
monash	2014-01-15	2014-01-16	2014-01-17	2014-01-20
bargains	2014-01-16	2014-01-17	2014-01-22	2014-01-23
boutique	2014-01-16	2014-01-17	2014-01-22	2014-01-23
cool	2014-01-16	2014-01-17	2014-01-22	2014-01-23
expert	2014-01-16	2014-01-17	2014-01-22	2014-01-23
nagoya	2014-01-16	2014-01-24	2014-01-28	2014-01-29
photo	2014-01-16	2014-01-16	2014-01-17	2014-01-20
red	2014-01-16	2014-01-16	2014-01-17	2014-01-20
rich	2014-01-16	2014-01-16	2014-01-17	2014-01-20
shiksha	2014-01-16	2014-01-16	2014-01-17	2014-01-20
tienda	2014-01-16	2014-01-17	2014-01-22	2014-01-23
tokyo	2014-01-16	2014-01-24	2014-01-28	2014-01-29
tools	2014-01-16	2014-01-17	2014-01-22	2014-01-23
watch	2014-01-16	2014-01-17	2014-01-22	2014-01-23
works	2014-01-16	2014-01-17	2014-01-22	2014-01-23
voting	2014-01-17	2014-01-24	2014-01-28	2014-01-29
community	2014-01-23	2014-01-23	2014-01-24	2014-01-24
dating	2014-01-23	2014-01-23	2014-01-24	2014-01-24

C.2.9.3 — Allocation of Internet Numbering Resources

Key Performance Indicators

Metric	Target	Actual
Accuracy (1) — Policy is correctly implemented.	100%	100%
Accuracy (2) — Registry is updated before notifying requestor of allocation.	100%	100%
Timeliness and Process Quality (1) — For a specific request, ICANN does not need to seek more than two iterations of clarification from the requesting Regional Internet Registry in order to correctly apply the registration policy.	100%	100%
Timeliness and Process Quality (2) — Requests are to be completed within 7 days.	100%	100%
Transparency (1) — Public announcement of an allocation is made on the same day as the allocation being recorded in the IANA registry.	100%	100%
Transparency (2) — An implementation schedule for a new global policies under C.2.9.3 will be posted following ratifications within 14 days for simple policies, and 30 days for complex policies.	100%	100%

Requests Performed

No requests were completed during the reporting period.

Global Policy Implementation

No global policy changes were completed during the reporting period.