C.4.4 Performance Standards Report

This report is produced in accordance with Section C.4.4 of Contract Number SA130112CN0035 for ICANN’s performance of the Internet Assigned Numbers Authority functions. This report is for the reporting period of September 1, 2014 - September 30, 2014.

Reporting Period

From:	1 September 2014
To:	30 September 2014

Summary

C.2.9.1 — Assignment of Technical Protocol Parameters
C.2.9.2.a,b — Root Zone and WHOIS Change Requests
- Timeliness Target met
- Accuracy Target met
C.2.9.2.c — ccTLD Delegation and Redelegation
- Timeliness Target met
- Accuracy Target met
C.2.9.2.d — gTLD Delegation and Redelegation
- Timeliness (end-to-end) Target met
- Timeliness (new gTLD processing) Target met
- Accuracy Target met
C.2.9.3 — Allocation of Internet Numbering Resources
- Accuracy (1) Target met
- Accuracy (2) Target met
- Timeliness and Process Quality (1) Target met
- Timeliness and Process Quality (2) Target met
- Transparency (1) Target met
- Transparency (2) Target met

C.2.9.1 — Assignment of Technical Protocol Parameters

Performance reporting for the assignment of technical protocol parameters is provided in the monthly IETF Performance Reports.

C.2.9.2 — Root Zone File Request Management

C.2.9.2.a,b — Root Zone File and WHOIS Database Change Requests

Key Performance Indicators

Metric	Target	Actual	Target Met
Timeliness — End-to-end processing for changes pertaining to routine maintainence of delegated TLDs (such as NS changes, DS changes, point-of-contact changes, and other administrative updates) are performed within 21 days.	80%	87.5%
Accuracy — The requests that have passed validation are implemented correctly at the conclusion of a change request.	100%	100%

Requests Performed

The following requests were completed under Section C.2.9.2.a and C.2.9.2.b during the reporting period:

	Dates				Targets met
TLD	Request received	Request validated	Request dispatched	Request completed	Timeliness	Accuracy
fk	2014-08-11	2014-09-09	2014-09-10	2014-09-10	✘
ky	2014-08-13	2014-09-03	2014-09-04	2014-09-04	✘
arpa	2014-08-14	2014-09-29	2014-09-30	2014-09-30	✘
gw	2014-08-25	2014-09-10	2014-09-11	2014-09-11
ee	2014-08-29	2014-08-29	2014-09-02	2014-09-02
ltda	2014-09-01	2014-09-02	2014-09-03	2014-09-03
schmidt	2014-09-01	2014-09-02	2014-09-03	2014-09-03
cuisinella	2014-09-02	2014-09-03	2014-09-04	2014-09-04
tc	2014-09-04	2014-09-04	2014-09-05	2014-09-08
frl	2014-09-05	2014-09-07	2014-09-09	2014-09-09
мон	2014-09-05	2014-09-16	2014-09-17	2014-09-19
мон	2014-09-05	2014-09-12	2014-09-15	2014-09-17
gq	2014-09-10	2014-09-11	2014-09-12	2014-09-15
pk	2014-09-10	2014-09-10	2014-09-10	2014-09-11
ar	2014-09-11	2014-09-11	2014-09-12	2014-09-15
tz	2014-09-15	2014-09-16	2014-09-17	2014-09-19
pl	2014-09-16	2014-09-18	2014-09-19	2014-09-22
mil	2014-09-17	2014-09-19	2014-09-25	2014-09-26
wien	2014-09-17	2014-09-18	2014-09-19	2014-09-19
menu	2014-09-18	2014-09-23	2014-09-25	2014-09-25
gq	2014-09-22	2014-09-22	2014-09-24	2014-09-26
tn	2014-09-23	2014-09-24	2014-09-25	2014-09-26
تونس	2014-09-23	2014-09-25	2014-09-25	2014-09-26
md	2014-09-26	2014-09-26	2014-09-29	2014-09-30

C.2.9.2.c — Delegation and Redelegations for Country-Code TLDs

Key Performance Indicators

Metric	Target	Actual	Target Met
Timeliness — End-to-end processing times for changes pertaining to delegation or redelegation of country-code top-level domains are within 120 days.	50%	100%
Accuracy — The requests that have been approved by the applicant are implemented correctly at the conclusion of a change request.	100%	100%

Requests Performed

No requests were completed during the reporting period.

C.2.9.2.d — Delegation and Redelegations for Generic TLDs

Key Performance Indicators

Metric	Target	Actual
Timeliness — End-to-end processing times for changes pertaining to delegation or redelegation of generic top-level domains are within 30 days.	80%	100%
Timeliness — Requests to delegate new gTLDs are dispatched to the Root Zone Administrator within 14 days of validation (passing technical checks and other confirmations).	100%	100%
Accuracy — The requests that have been approved by the applicant are implemented correctly at the conclusion of a change request.	100%	100%

Requests Performed

The following requests were completed under Section C.2.9.2.d during the reporting period:

	Dates				Targets met
TLD	Request received	Request validated	Request dispatched	Request completed	Timeliness (end-to-end)	Timeliness (IANA processing)	Accuracy
gmx	2014-08-25	2014-09-02	2014-09-04	2014-09-05
dad	2014-08-26	2014-08-26	2014-08-29	2014-09-02
eat	2014-08-26	2014-08-26	2014-08-29	2014-09-02
day	2014-08-26	2014-08-26	2014-08-29	2014-09-02
frl	2014-08-26	2014-08-27	2014-08-29	2014-09-02
mov	2014-08-26	2014-08-27	2014-08-29	2014-09-02
boo	2014-08-26	2014-08-27	2014-08-29	2014-09-02
wme	2014-08-28	2014-09-05	2014-09-08	2014-09-10
pharmacy	2014-09-02	2014-09-03	2014-09-04	2014-09-05
google	2014-09-09	2014-09-09	2014-09-11	2014-09-15
nexus	2014-09-09	2014-09-09	2014-09-11	2014-09-15
gle	2014-09-09	2014-09-09	2014-09-11	2014-09-15
рус	2014-09-10	2014-09-24	2014-09-26	2014-09-29
chrome	2014-09-10	2014-09-10	2014-09-11	2014-09-15
cal	2014-09-10	2014-09-10	2014-09-11	2014-09-15
channel	2014-09-10	2014-09-10	2014-09-11	2014-09-15
zip	2014-09-10	2014-09-10	2014-09-11	2014-09-15
prof	2014-09-10	2014-09-10	2014-09-11	2014-09-15
fly	2014-09-10	2014-09-10	2014-09-11	2014-09-15
world	2014-09-12	2014-09-12	2014-09-16	2014-09-19
budapest	2014-09-19	2014-09-19	2014-09-22	2014-09-23
casa	2014-09-19	2014-09-19	2014-09-22	2014-09-23
work	2014-09-19	2014-09-19	2014-09-22	2014-09-23
tui	2014-09-24	2014-09-25	2014-09-26	2014-09-27
vermögensberater	2014-09-24	2014-09-25	2014-09-26	2014-09-27
vermögensberatung	2014-09-24	2014-09-25	2014-09-26	2014-09-29
pohl	2014-09-25	2014-09-25	2014-09-26	2014-09-27
dvag	2014-09-25	2014-09-25	2014-09-26	2014-09-27

C.2.9.3 — Allocation of Internet Numbering Resources

Key Performance Indicators

Metric	Target	Actual
Accuracy (1) — Policy is correctly implemented.	100%	100%
Accuracy (2) — Registry is updated before notifying requestor of allocation.	100%	100%
Timeliness and Process Quality (1) — For a specific request, ICANN does not need to seek more than two iterations of clarification from the requesting Regional Internet Registry in order to correctly apply the registration policy.	100%	100%
Timeliness and Process Quality (2) — Requests are to be completed within 7 days.	100%	100%
Transparency (1) — Public announcement of an allocation is made on the same day as the allocation being recorded in the IANA registry.	100%	100%
Transparency (2) — An implementation schedule for a new global policies under C.2.9.3 will be posted following ratifications within 14 days for simple policies, and 30 days for complex policies.	100%	100%

Requests Performed

The following requests were completed under Section C.2.9.3 during the reporting period:

Data							Targets met
Requester	Resource type	Request received	Clarifications	Registry updated	Requester notified	Announcement made	Accuracy (1)	Accuracy (2)	Timeliness and Process Quality (1)	Timeliness and Process Quality (2)	Transparency (1)
APNIC	ASN	2014-08-27	1	2014-09-02 22:16:08	2014-09-02 22:29:15	2014-09-02 22:39:43
LACNIC	ASN	2014-09-04	0	2014-09-05 17:54:35	2014-09-05 18:25:48	2014-09-05 20:39:30
Scheduled Allocation	IPv4	2014-09-02	0	2014-09-02 16:44:28	2014-09-02 18:17:14	2014-09-02 21:56:15

Global Policy Implementation

No global policy changes were completed during the reporting period.